Delivery can take 7-14 business days and delays can occur due to high demands. Beauté Hair is not reliable for any loss or damage of parcels that occurred outside Beauté Hair. No Refunds. Exchanges are accepted within 48hours of receiving hair, hair must not be worn and must be in same condition as it was received. Beauté Hair is not reliable for any shipping costs for returning parcels. Lay-by is accepted, for more info kindly contact us.